Ms. Young Joo Lee Assistant Vice President, Head of Regional Customer Solution/Ecosytem and Marketing Strategy
MetLife
Topic introduction
Personal profile
Young Joo is the Head of Regional Customer Solution/Ecosystem and Marketing Strategy at MetLife Asia Limited. She is a subject matter expert in strategic planning, customer care process innovation, and digital transformation to support marketing functions, including customer segmentation, demand forecasting, and marketing analytics. In MetLife, She has led the transformation from traditional product to solution & digital ecosystem by focusing on 4 customer solutions (Health, Wealth/Retirement, Education, HNW) to drive customer engagement and business value.